Return/Exchange Policy

Manufacturing Defects:

If you feel your Dogberry product has a manufacturing defect, you may be eligible for a return or exchange. In order to begin the process of a refund/exchange based on a manufacturing defect customer must provide a photo of the defect. If the defect is indeed deemed a manufacturing defect, Dogberry will cover the cost of shipping to return/exchange the product and will refund the customer once tracking shows the product in transit. Customers have up to 2 weeks after arrival to report manufacturing defects and qualify for refunds and exchanges provided by Dogberry.

*Note - "Manufacturing Defects" are defined as any product that fails to operate as advertised and is not reasonably comparable, aesthetically, to the design advertised on the Dogberry website. Because Dogberry utilizes world class materials, our products are indeed made from real wood. Therefore, it is expected that there will be natural variances between the products shown in our imagery including slight differences in the shades of finishes, knot patterns, and grain patterns. Because these things are considered natural variances, Dogberry will not issue refunds or returns for buyers remorse based on these characteristics.