Return & Refund Policy | Dogberry Collections
Manufacturing Defects:
If you feel your Dogberry product has a manufacturing defect, you may be eligible for a return or exchange. In order to begin the process of a refund/exchange based on a manufacturing defect customer must provide a photo of the defect. If the defect is indeed deemed a manufacturing defect, Dogberry will cover the cost of shipping to return/exchange the product and will refund the customer once tracking shows the product in transit. Customers have up to 2 weeks after arrival to report manufacturing defects and qualify for refunds and exchanges provided by Dogberry.
*Note - "Manufacturing Defects" are defined as any product that fails to operate as advertised and is not reasonably comparable, aesthetically, to the design advertised on the Dogberry website. Because Dogberry utilizes world class materials, our products are indeed made from real wood. Therefore, it is expected that there will be natural variances between the products shown in our imagery including slight differences in the shades of finishes, knot patterns, and grain patterns. Because these things are considered natural variances, Dogberry will not issue refunds or returns for buyers remorse based on these characteristics.
Shipping Damage
To return or exchange a product that was damaged during shipping the customer must provide a photo to Dogberry of the damage along with images of the damaged packaging materials as well. After shipping damage is confirmed by Dogberry, the company will cover the return/replacement and shipping costs and will issue a refund on the product if the customer doesn't want to do an exchange once tracking shows that the product is in transit. Customers have up to 2 weeks after arrival to report shipping damage and qualify for refunds and exchanges provided by Dogberry.
Customer Remorse - Returns and Exchanges.
In the event that the customer doesn't like the product that they have ordered from Dogberry, the customer will have up to 2 weeks after the product arrives to request a refund or exchange. Customers will cover the return/exchange shipping costs to and from Dogberry to initiate a refund or exchange. Please note that the product must arrive at Dogberry in resellable condition to qualify for a refund or exchange. There will also be a 25% restocking fee applied to all returns. Once products have arrived and Dogberry has confirmed they are in resellable condition the company will issue the refund or exchange after that time.
Therefore, it is advised that the customer open the packaging carefully in order to re-use it in the event of a return. It is also advised that the customer purchase shipping insurance when paying to ship products back to Dogberry to ensure, If products are damaged during transit, they are protected.
Wallpaper Orders
Our wallpaper policies differ from our other products because every wallpaper order is custom printed just for you. Please read the following carefully before ordering.
Returns & Exchanges
Because each wallpaper order is custom made to order, we do not accept returns, exchanges, or refunds for any reason, including buyer’s remorse, color or pattern variances, scale differences from listing images, installation errors, or the wallpaper’s ability to adhere to your specific surface.
We strongly recommend ordering a sample first to confirm the color, pattern, and adhesion on your walls before placing a full order. Customers who order without a sample do so with the understanding that the order is final.
If you believe there was a mistake with your order (wrong item shipped, print error, etc.), please contact us within 30 days of delivery with photos and we will make it right.
No Warranty or Guarantee
Because the skill of application, surface paints and primers, textures, and site conditions vary greatly and are outside of our control, our wallpaper holds no warranty or guarantee. Results depend heavily on proper surface preparation and installation technique. Please review our Installation Guide before applying.
Cancellations & Order Changes
You have 12 hours from the time of purchase to cancel your order. After that window, production may have already begun and we cannot guarantee cancellation. If you need to make a change to your order, contact us immediately and we will do our best to accommodate you, but changes cannot be guaranteed.
Production & Shipping
All wallpaper orders are made to order. Please allow up to 7 business days for production (excluding weekends and holidays). During sitewide sales, production may take additional time.
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for the carrier to update tracking information.
International Orders
We ship wallpaper worldwide. International shipping costs are calculated at checkout. Please be aware that the buyer is solely responsible for any VAT, tariffs, duties, taxes, handling fees, customs clearance charges, and any other import-related fees required by your country. These fees are paid to your country’s customs authority and not to Dogberry Collections. We are unable to estimate these costs in advance as they vary by country.
Questions?
If you have any questions about a wallpaper order, please contact us and we’ll be happy to help.
