Shipping policy

Shipping Methods

Ground shipments (smaller items) will typically take 3-5 business days in transit. Orders that have to go Freight will typically take 5-10 business days in transit, and will be delivered curbside.  In some cases where the box is too large to be unloaded using the lift gate on the back of the truck, the customer will need to pick the order up at the local HUB.  It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.

We will not be responsible to replace or refund any incorrect order which has been transported away from the original drop off location of the original shipping company.

Please do not schedule the installation for your door until it has arrived. If your door is shipped via freight, the freight company will contact you for a delivery time.

Make sure your shipment includes installation assembly instructions. If not, please call 888-801-3393 and our customer service team will email or send you a copy of the instructions.

Shipping Address

Please provide a physical address to ship your order to be delivered to.   If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address.  If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address.   There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.